Terms of service

Provider

Gradual Coaching services (the website, the portal and the Gradual app) are provided by Gradual Coaching, Gašper Rebernak (the provider), [PROVIDER ADDRESS], tax number [TAX NUMBER]. Contact: [email protected], +386 51 218 646.

By buying a package or activating an account you accept these terms.

Services

Online coaching includes a training and nutrition plan, weekly check-ins answered by your coach, chat with your coach and use of the Gradual app. What each package includes is described on the Pricing page.

In-person training and consultations are arranged separately.

Ordering and payment

You pay for a package through the payment provider Stripe. Prices are listed on the Pricing page.

Monthly and yearly packages renew automatically for the same period until you cancel. You receive the invoice by email.

Cancelling

You can cancel at any time in the billing portal or by writing to [email protected]. Cancellation takes effect at the end of the period already paid, until then you keep full access.

When a subscription ends, your data stays stored until you delete your account. You can export or delete it at any time, even without an active subscription.

Right of withdrawal

As a consumer you may withdraw from the contract within 14 days of concluding it without giving a reason, by writing to [email protected].

If you expressly ask us to start coaching within that period (first plan, check-in or chat), you pay a proportionate part of the service already provided when you withdraw.

Health and safety

Coaching is not medical advice and does not replace it. Consult a doctor before starting to exercise or changing your diet, especially in case of illness, injury, pregnancy or medication, and tell your coach.

You perform exercises within your abilities and at your own risk. If an exercise hurts, stop and tell your coach.

Results

Results depend on consistency, starting point and individual circumstances. The transformations on this site show the process and are not a guarantee of the same result.

Account and content

Your account is personal. Keep your password safe and do not share it.

Plans, recipes and other material are for your personal use. Do not pass them on or sell them without permission.

We may disable an account that breaks these terms or endangers others.

Complaints and disputes

Send a complaint to [email protected]. We confirm receipt within eight working days and tell you how we will resolve it.

We aim to settle disputes amicably. Otherwise the competent court in Slovenia decides.

Changes to the terms

We may update these terms. We tell you about important changes by email or in the app at least 14 days in advance.